RELATED IDEAS
When we choose "Need More Information" Automate reminder to submitter for 3 times and then close it
When we review and check "Need More Information", Aha should automatically send a "need more information" message to submitter. Then it will automatically remind the submitter for 3 times once each week and then send a "closing" message due to lack of information. And it will notify the Assigned person.
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We have too many RFEs that have not moved from the "need more information" stage that is overwhelming our workflow, essentially causing bottlenecks. Due to limited resources, we are not able to follow up on each of them and it would be very helpful to have a feature that can be turned on and off with customizable (frequency and message content) auto-reminders and auto-closing (able to get the data on how many were auto closed) notification.
Thank you for reaching out. Can you tell us a little more about your use case? For example, is this part of your workflow for reviewing new ideas from customers?