Account settings
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1
VOTE
Add an option to make the "New User instructions" the same as the "Access request instructions"
What is the challenge? In order to cover all the use cases of a user getting a workspace access error, you have to know about two different settings: Account->"Security and Single sign-on"->"New user instructions", and "Account->Profile-&...
0
Future consideration
3
VOTE
Add Workspace to Recycle Bin List
What is the challenge? Add Workspace to Recycle Bin list What is the impact? Understanding from which Workspace the records were deleted. Describe your idea I would like to be able to see the Workspace a record sat on when it was deleted. We have ...
0
Future consideration
76
VOTE
10
VOTE
Allow immediate delete for brand new workspaces
Currently workspaces can only be archived. They cannot be instantly deleted. This is a great safeguard to prevent real workspaces from actually being deleted. However it causes problems when you accidentally create a workspace as a line, or vice v...
0
Future consideration
1
VOTE
Track changes to the watcher list
What is the challenge? The “Watchers” field changes are not captured on the history logs and therefore we are unable to explain why people are added as a watcher to a ticket. What is the impact? Be mindful of the potential security implications of...
0
Future consideration
2
VOTE
Workspace Template embedding Integration Template
What is the challenge? Workspace owners can create custom integrations, instead of using a defined integration template What is the impact? Integrations do not follow the defined standard, leading to data inconsistencies Describe your idea New opt...
0
Likely to implement
24
VOTE
Apply workspace templates to lines
Often settings like layouts, terminology, and navigation for parent lines may be purposefully different than workspaces. It would be helpful to drive standards for lines by allowing templates to be applied at those hierarchy levels. A few examples...
2
Future consideration
4
VOTE
Override Workspace Template Automations
What is the challenge? We have standard automations needed across a majority of the account with a few exceptions. We would like to disable those that we do not want to be used in certain workspaces. What is the impact? 99% of the time we want wor...
0
Future consideration
5
VOTE
Support integration actions within workspace template automations
What is the challenge? Currently, integration actions from automation rules can only be created for workspace-level automations. These automations can only be copied but cannot be applied to a workspace template. Currently, workspace templates are...
0
Future consideration
9
VOTE
Option for workspace template to not override all settings when first applied
What is the challenge? When applying a workspace template, even if the settings are marked as unlocked in the template, once applied to a workspace the existing workspace settings will still be changed. This is not always the desired experience. I...
1
Future consideration
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