Knowledge bases

What is the challenge? At the moment, you have access to 'history' of a published knowledge base article that shows you anything that's been added in green and removed in red. But, this view is only available in the tool itself and the tracked cha...

What is the challenge? Users need to manually select languages for knowledge base portal to translate and it's not immediately obvious this needs to happen What is the impact? User experience is not great as they need to spend time to find the dr...

What is the challenge? Currently when you embed a PDF file within a note it appears in line with the text of a note. Only the text title of the file is discoverable/searchable within a search Within a knowledge base, if a note includes an embe...

What is the challenge? Currently when using the import documents with PDF feature, the PDF document in the note shows as a PDF preview What is the impact? When publishing the note to a knowledge base, it makes it for difficult viewing and scrol...

What is the challenge? When a customer comments on our KB article (by voting it thumbs up/thumbs down and then providing feedback), they sometimes give feedback on the product rather than the article. What is the impact? Product feedback should g...

What is the challenge? Today there is no way to limit the knowledge base widget to only specific collections. This makes it difficult to tailor the widget for different products to provide a more focused set of help content. What is the impact? W...

What is the challenge? When creating a new document but as a link to an existing document (so that it is an exact carbon copy), Aha! does not allow linked documents to be published on the front-end of the KB. This causes challenges when you want o...

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...

What is the challenge? Aha! Knowledge has limited export options (esp bulk exports), making it difficult to back up or repurpose content. What is the impact? Lack of export functionality limits backups and content sharing options. Describe your id...