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Share your product feedback

Status Future consideration
Categories Knowledge bases
Created by Chris Quigley
Created on Oct 23, 2025

Add domain authentication method to Knowledge bases

What is the challenge?

Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal.

What is the impact?

This would be a helpful authentication method to allow you to quickly provide access to KBs for only select customers, without needing to set up SSO or know all the emails of users who may need to access the KB.

Describe your idea

This would work in the same way as the "Employees" authentication method offered in ideas portals.


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1 MERGED

Enable self-registration for Knowledge Base access

Merged
What is the challenge? The current access options for Knowledge Bases are limited to public, SSO, or password. We would like to use knowledge bases more broadly, but all of these options come with limitations. For example, for a customer-facing kn...
Reilly O'Connor about 23 hours ago in Knowledge bases 1 Future consideration