Knowledge bases

What is the challenge? Aha! Pages (Notes) provide a Status field in the UI, but this field is not available through the API. Because of this, teams cannot automate publishing workflows for documentation, release notes, or knowledge base pages. A...

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...

What is the challenge? When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in. What is the impact? Users cannot rel...

What is the challenge? People assign themselves as watchers, but they are not persisting and need to be added again. What is the impact? People are not getting notified about changes to the page, because they are no longer watchers. De...

What is the challenge? Aha! Knowledge bases allow document attachments, but AI search cannot index or review their contents. What is the impact? Valuable information may be trapped in attachments and excluded from search results. Today, yo...

What is the challenge? Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal. What is the impact? This would be a helpful authentication method to allow you to quickly pr...

What is the challenge? Using KB content in other systems, difficult to monitor for new publishing events What is the impact? Aha! Knowledge users Describe your idea Include KB publish events in the Aha! activity webhook

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...

What is the challenge? Current analytics only provide aggregated, anonymous counts - so we cannot tell if repeated searches/views are from one user struggling with the same issue, or many different users across organizations. What is the imp...

What is the challenge? We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...