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My ideas: Empathy sessions

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Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.
Madeleine Black almost 2 years ago in Empathy sessions 0 Likely to implement

Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer 12 months ago in Empathy sessions 3 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes 12 months ago in Empathy sessions 1 Future consideration

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...
Dale Potter over 1 year ago in Empathy sessions 1 Likely to implement

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum almost 2 years ago in Empathy sessions 0 Future consideration

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei over 1 year ago in Empathy sessions 0 Future consideration

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.
Guest 11 months ago in Empathy sessions 0 Future consideration

Allow polls to be designed in advance of starting the session

I have list of questions I want to poll customers about. I have added the text to my poll questions in the guide but cannot add them until I start it. Would like to be able to get these ready so when the session is started the poll questions will ...
Guest about 1 year ago in Empathy sessions 0 Future consideration

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé almost 2 years ago in Empathy sessions 0 Future consideration

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.
Bonnie Trei over 1 year ago in Empathy sessions 0 Future consideration