Knowledge bases
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4
VOTE
2
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AI search of Knowledge base documents
What is the challenge?
Aha! Knowledge bases allow document attachments, but AI search cannot index or review their contents.
What is the impact?
Valuable information may be trapped in attachments and excluded from search results. Today, yo...
0
Future consideration
2
VOTE
Add domain authentication method to Knowledge bases
What is the challenge?
Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal.
What is the impact?
This would be a helpful authentication method to allow you to quickly pr...
0
Future consideration
3
VOTE
When creating or publishing a knowledge base, group document selection by workspace
What is the challenge?
When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in.
What is the impact?
Users cannot rel...
0
Future consideration
2
VOTE
Customize placeholder for Knowledge search
What is the challenge?
Currently, the text that appears inside the Knowledge Base search box is static and cannot be customized.
What is the impact?
Because the text can't be tailored, users might not fully understand how to interact with ...
2
Future consideration
3
VOTE
4
VOTE
Allow AHA Knowledge's Preformatted object to Copy Code Snippet
What is the challenge?
Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...
0
Future consideration
8
VOTE
Ability to support kb URLs with custom subdirectories (slugs) for different user groups/languages
What is the challenge?
We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...
0
Future consideration
9
VOTE
Add AI query and summarization tools to the backend of Aha! Knowledge for internal authoring
What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...
0
Future consideration
11
VOTE
Add bulk export options to Aha Knowledge
What is the challenge? Aha! Knowledge has limited export options (esp bulk exports), making it difficult to back up or repurpose content. What is the impact? Lack of export functionality limits backups and content sharing options. Describe your id...
2
Future consideration
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