Integration with Intercom

We want this integration so that we can identify defects through customer inquiries to our support platform Intercom. Once a defect is identified, we setup that dev ticket in AHA! Develop for prioritization and assignment. The integration would be best so once the code is deployed to production, support could be identified and/or customers made aware through updates.

I would expect customer information to be propagated as well, including segments.

is there any update from Aha on this? our new CEO wants to consolidate between intercom, users sending emails, and usersnap. i'd love to be able to have them keep intercom and be able to have an option to easily send ideas through the intercom chat!

We also need this. It's very important for the overall Aha stickiness within our organisation to have Aha Ideas as the default "one-stop-shop" for everything idea & feedback related. That means integrating with other systems that collect product feedback, Intercom being a major one. Thanks!

we really need this. our company uses both integrations

This is a really important one. An integration would let us consolidate customer feedback without asking them to leave the Intercom platform.

The missing link between intercom and Aha! is constantly a cause for concern in our Retros.

This is an important integration for our company. We use both tools and having to manually raise an idea from a conversation is a sticking point.

This is a great idea, we lean on both Aha! and Intercom heavily

+1 for Intercom integration, in binary or an API guide

Thanks

This is vital for Intercom customers using Aha!. Considering this idea was created 5 years ago and it's still in a future consideration stage really highlights Aha's lack of progress on key customer ideas. 

Love the two of you equally 😍. Just get married already.

Big +1, most all top flight tools today have this over Zendesk - just look at one’s own experience, intercom seems to drive almost all new apps I try. In addition to ProductBoard, craft.io, another good aha.io alternative, has this

We'll be interacting much more with our customers via intercom and it would be much easier to just hit a button and create an aha idea for feedback. Instead, I have to manually create the ideas for them that I see in the conversations by copying and pasting their text. Please make this feature!

Agree with all the other comments - product board does this really well. Needs to be easy for everyone to send ideas to Aha. Realistically, only certain customer types are going to log in to an ideas portal.

This is pretty vital for collecting new ideas

+1 this feature! I'm deciding between Aha! and productboard at the moment, while I love how comprehensive Aha! is as a tool! the intercom integration with productboard is very useful at collecting user feedback and keep track of how to get back to them once the feedback is incorporated into a release. 

Productboard has this, I would love to see Aha.io do something similar!

https://www.productboard.com/intercom/

Yeah, exactly. Conversation in Intercom becomes an idea in Aha! 

Trying to do this with Zapier and Slack and Intercom but would love a formal integration so my CS team can add clients to existing ideas and or create new ones.