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Status Future consideration
Categories Ideas Integrations
Created by Guest
Created on Jan 31, 2015

Integration with Intercom

link/create conversation to idea

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  • Maryanne Miller
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    Jun 13, 2024

    We want this integration so that we can identify defects through customer inquiries to our support platform Intercom. Once a defect is identified, we setup that dev ticket in AHA! Develop for prioritization and assignment. The integration would be best so once the code is deployed to production, support could be identified and/or customers made aware through updates.

  • Alexey Zimarev
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    Dec 19, 2023

    I would expect customer information to be propagated as well, including segments.

  • Karin Lawson-Remer
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    Mar 9, 2023

    is there any update from Aha on this? our new CEO wants to consolidate between intercom, users sending emails, and usersnap. i'd love to be able to have them keep intercom and be able to have an option to easily send ideas through the intercom chat!

  • Guest
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    Nov 18, 2022

    We also need this. It's very important for the overall Aha stickiness within our organisation to have Aha Ideas as the default "one-stop-shop" for everything idea & feedback related. That means integrating with other systems that collect product feedback, Intercom being a major one. Thanks!

  • Guest
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    Jul 15, 2021

    we really need this. our company uses both integrations

  • Nick Kewney
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    Jun 23, 2021

    This is a really important one. An integration would let us consolidate customer feedback without asking them to leave the Intercom platform.

  • Jason Hill
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    Mar 1, 2021

    The missing link between intercom and Aha! is constantly a cause for concern in our Retros.

  • Guest
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    Mar 1, 2021

    This is an important integration for our company. We use both tools and having to manually raise an idea from a conversation is a sticking point.

  • Guest
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    Mar 1, 2021

    This is a great idea, we lean on both Aha! and Intercom heavily

  • Moulay Abdsamad Belghiti
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    Nov 6, 2020

    +1 for Intercom integration, in binary or an API guide

    Thanks

  • Guest
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    Jan 8, 2020

    This is vital for Intercom customers using Aha!. Considering this idea was created 5 years ago and it's still in a future consideration stage really highlights Aha's lack of progress on key customer ideas. 

  • Sam Schmitz
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    Jul 10, 2019

    Love the two of you equally 😍. Just get married already.

  • Guest
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    Jun 18, 2019

    Big +1, most all top flight tools today have this over Zendesk - just look at one’s own experience, intercom seems to drive almost all new apps I try. In addition to ProductBoard, craft.io, another good aha.io alternative, has this

  • Guest
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    Jun 4, 2019

    We'll be interacting much more with our customers via intercom and it would be much easier to just hit a button and create an aha idea for feedback. Instead, I have to manually create the ideas for them that I see in the conversations by copying and pasting their text. Please make this feature!

  • Dominica Meyer
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    May 10, 2019

    Agree with all the other comments - product board does this really well. Needs to be easy for everyone to send ideas to Aha. Realistically, only certain customer types are going to log in to an ideas portal.

  • Guest
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    Sep 18, 2018

    This is pretty vital for collecting new ideas

  • Guest
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    Jul 30, 2018

    +1 this feature! I'm deciding between Aha! and productboard at the moment, while I love how comprehensive Aha! is as a tool! the intercom integration with productboard is very useful at collecting user feedback and keep track of how to get back to them once the feedback is incorporated into a release. 

  • Walter Lee
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    Jun 26, 2018

    Productboard has this, I would love to see Aha.io do something similar!

    https://www.productboard.com/intercom/

  • Guest
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    Aug 13, 2017

    Yeah, exactly. Conversation in Intercom becomes an idea in Aha! 

  • Paul Wicker
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    Feb 1, 2017

    Trying to do this with Zapier and Slack and Intercom but would love a formal integration so my CS team can add clients to existing ideas and or create new ones. 

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1 MERGED

Aha integration with Intercom support tickets

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Scott Reynolds 10 months ago in Integrations 0 Future consideration