Skip to Main Content
Status Future consideration
Categories Integrations
Created by Guest
Created on Jan 31, 2015

Integration with Intercom

link/create conversation to idea

  • Attach files
  • Alexey Zimarev
    Reply
    |
    Dec 19, 2023

    I would expect customer information to be propagated as well, including segments.

  • Karin Lawson-Remer
    Reply
    |
    Mar 9, 2023

    is there any update from Aha on this? our new CEO wants to consolidate between intercom, users sending emails, and usersnap. i'd love to be able to have them keep intercom and be able to have an option to easily send ideas through the intercom chat!

  • Guest
    Reply
    |
    Nov 18, 2022

    We also need this. It's very important for the overall Aha stickiness within our organisation to have Aha Ideas as the default "one-stop-shop" for everything idea & feedback related. That means integrating with other systems that collect product feedback, Intercom being a major one. Thanks!

  • Guest
    Reply
    |
    Jul 15, 2021

    we really need this. our company uses both integrations

  • Nick Kewney
    Reply
    |
    Jun 23, 2021

    This is a really important one. An integration would let us consolidate customer feedback without asking them to leave the Intercom platform.

  • Jason Hill
    Reply
    |
    Mar 1, 2021

    The missing link between intercom and Aha! is constantly a cause for concern in our Retros.

  • Guest
    Reply
    |
    Mar 1, 2021

    This is an important integration for our company. We use both tools and having to manually raise an idea from a conversation is a sticking point.

  • Guest
    Reply
    |
    Mar 1, 2021

    This is a great idea, we lean on both Aha! and Intercom heavily

  • Moulay Abdsamad Belghiti
    Reply
    |
    Nov 6, 2020

    +1 for Intercom integration, in binary or an API guide

    Thanks

  • Guest
    Reply
    |
    Jan 8, 2020

    This is vital for Intercom customers using Aha!. Considering this idea was created 5 years ago and it's still in a future consideration stage really highlights Aha's lack of progress on key customer ideas. 

  • Sam Schmitz
    Reply
    |
    Jul 10, 2019

    Love the two of you equally 😍. Just get married already.

  • Guest
    Reply
    |
    Jun 18, 2019

    Big +1, most all top flight tools today have this over Zendesk - just look at one’s own experience, intercom seems to drive almost all new apps I try. In addition to ProductBoard, craft.io, another good aha.io alternative, has this

  • Guest
    Reply
    |
    Jun 4, 2019

    We'll be interacting much more with our customers via intercom and it would be much easier to just hit a button and create an aha idea for feedback. Instead, I have to manually create the ideas for them that I see in the conversations by copying and pasting their text. Please make this feature!

  • Dominica Meyer
    Reply
    |
    May 10, 2019

    Agree with all the other comments - product board does this really well. Needs to be easy for everyone to send ideas to Aha. Realistically, only certain customer types are going to log in to an ideas portal.

  • Guest
    Reply
    |
    Sep 18, 2018

    This is pretty vital for collecting new ideas

  • Guest
    Reply
    |
    Jul 30, 2018

    +1 this feature! I'm deciding between Aha! and productboard at the moment, while I love how comprehensive Aha! is as a tool! the intercom integration with productboard is very useful at collecting user feedback and keep track of how to get back to them once the feedback is incorporated into a release. 

  • Walter Lee
    Reply
    |
    Jun 26, 2018

    Productboard has this, I would love to see Aha.io do something similar!

    https://www.productboard.com/intercom/

  • Guest
    Reply
    |
    Aug 13, 2017

    Yeah, exactly. Conversation in Intercom becomes an idea in Aha! 

  • Paul Wicker
    Reply
    |
    Feb 1, 2017

    Trying to do this with Zapier and Slack and Intercom but would love a formal integration so my CS team can add clients to existing ideas and or create new ones. 

  • Jonathan Miller
    Reply
    |
    Dec 22, 2016

    Hi - 

    We are creating a continuous feedback development process and the three main tools we plan to use are Aha!, Intercom and a testing platform.

    One of the most valuable features of Intercom is the ability to capture user feedback within the application they are using.

    Aha! is where we would like to capture and manage the feedback.

    Ideas / features is one data point Intercom collects.  Additionally Intercom can capture input on existing features, etc.

    Intercom has +13k customers, I suggest you make a point of checking what live chat service is bing used when visiting websites - I think the result will provide further support for this feature.

    JM

     

     

     

  • Load older comments
  • +1
1 MERGED

Aha integration with Intercom support tickets

Merged
When our customers and agents use Intercom and create a support ticket it can be escalated as a bug request, this needs to be created in Aha. Jira has an Intercom integration for this purpose which is somewhat limited. Integrating this working int...
Scott Reynolds 7 months ago in Integrations 0 Future consideration