Integration with Intercom

link/create conversation to idea

  • Guest
  • Jan 31 2015
  • Future consideration
Release time frame
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  • Guest commented
    March 10, 2016 22:53

    Ideally to convert a comment as an agent in Intercom into an idea in Aha, grabbing the user data too 

  • Fredrik Holmberg commented
    March 22, 2016 12:41

    Yeah, this would be really powerful.

    Zapier offer some triggers and events between Aha! and intercom - but it is not so robust.

    In particular, it would be great to create ideas in Aha! from conversation tags - while capturing conversation and user attributes from intercom. 

    The zapier integration supports creating ideas from user level tags, but this is not ideal

  • Doug Chase commented
    December 15, 2016 21:37

    Couldn't have said it better: In particular, it would be great to create ideas in Aha! from conversation tags - while capturing conversation and user attributes from intercom. 

  • Jonathan Miller commented
    December 22, 2016 05:02

    Hi - 

    We are creating a continuous feedback development process and the three main tools we plan to use are Aha!, Intercom and a testing platform.

    One of the most valuable features of Intercom is the ability to capture user feedback within the application they are using.

    Aha! is where we would like to capture and manage the feedback.

    Ideas / features is one data point Intercom collects.  Additionally Intercom can capture input on existing features, etc.

    Intercom has +13k customers, I suggest you make a point of checking what live chat service is bing used when visiting websites - I think the result will provide further support for this feature.





  • Paul Wicker commented
    February 01, 2017 18:55

    Trying to do this with Zapier and Slack and Intercom but would love a formal integration so my CS team can add clients to existing ideas and or create new ones. 

  • Guest commented
    August 13, 2017 20:46

    Yeah, exactly. Conversation in Intercom becomes an idea in Aha! 

  • Walter Lee commented
    June 26, 2018 21:01

    Productboard has this, I would love to see do something similar!

  • Jane Zhang commented
    July 30, 2018 15:47

    +1 this feature! I'm deciding between Aha! and productboard at the moment, while I love how comprehensive Aha! is as a tool! the intercom integration with productboard is very useful at collecting user feedback and keep track of how to get back to them once the feedback is incorporated into a release. 

  • Amin Mirzaee commented
    September 18, 2018 21:26

    This is pretty vital for collecting new ideas

  • Dominica Meyer commented
    May 10, 2019 23:24

    Agree with all the other comments - product board does this really well. Needs to be easy for everyone to send ideas to Aha. Realistically, only certain customer types are going to log in to an ideas portal.

  • Charles commented
    June 04, 2019 16:29

    We'll be interacting much more with our customers via intercom and it would be much easier to just hit a button and create an aha idea for feedback. Instead, I have to manually create the ideas for them that I see in the conversations by copying and pasting their text. Please make this feature!

  • A Bp commented
    June 18, 2019 07:08

    Big +1, most all top flight tools today have this over Zendesk - just look at one’s own experience, intercom seems to drive almost all new apps I try. In addition to ProductBoard,, another good alternative, has this

  • Sam Schmitz commented
    July 10, 2019 15:21

    Love the two of you equally 😍. Just get married already.

  • Josh Collins commented
    08 Jan 03:22

    This is vital for Intercom customers using Aha!. Considering this idea was created 5 years ago and it's still in a future consideration stage really highlights Aha's lack of progress on key customer ideas.