link/create conversation to idea
Ideally to convert a comment as an agent in Intercom into an idea in Aha, grabbing the user data too
Yeah, this would be really powerful.
Zapier offer some triggers and events between Aha! and intercom - but it is not so robust.
In particular, it would be great to create ideas in Aha! from conversation tags - while capturing conversation and user attributes from intercom.
The zapier integration supports creating ideas from user level tags, but this is not ideal
Couldn't have said it better: In particular, it would be great to create ideas in Aha! from conversation tags - while capturing conversation and user attributes from intercom.
We are creating a continuous feedback development process and the three main tools we plan to use are Aha!, Intercom and a testing platform.
One of the most valuable features of Intercom is the ability to capture user feedback within the application they are using.
Aha! is where we would like to capture and manage the feedback.
Ideas / features is one data point Intercom collects. Additionally Intercom can capture input on existing features, etc.
Intercom has +13k customers, I suggest you make a point of checking what live chat service is bing used when visiting websites - I think the result will provide further support for this feature.
Trying to do this with Zapier and Slack and Intercom but would love a formal integration so my CS team can add clients to existing ideas and or create new ones.
Yeah, exactly. Conversation in Intercom becomes an idea in Aha!
Productboard has this, I would love to see Aha.io do something similar!
+1 this feature! I'm deciding between Aha! and productboard at the moment, while I love how comprehensive Aha! is as a tool! the intercom integration with productboard is very useful at collecting user feedback and keep track of how to get back to them once the feedback is incorporated into a release.
This is pretty vital for collecting new ideas
Agree with all the other comments - product board does this really well. Needs to be easy for everyone to send ideas to Aha. Realistically, only certain customer types are going to log in to an ideas portal.
We'll be interacting much more with our customers via intercom and it would be much easier to just hit a button and create an aha idea for feedback. Instead, I have to manually create the ideas for them that I see in the conversations by copying and pasting their text. Please make this feature!
Big +1, most all top flight tools today have this over Zendesk - just look at one’s own experience, intercom seems to drive almost all new apps I try. In addition to ProductBoard, craft.io, another good aha.io alternative, has this
Love the two of you equally 😍. Just get married already.
This is vital for Intercom customers using Aha!. Considering this idea was created 5 years ago and it's still in a future consideration stage really highlights Aha's lack of progress on key customer ideas.
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