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Integration with Intercom

link/create conversation to idea

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    • bas cas
      Jul 31, 2025

      this idea would really help in supporting & digitizing the flow from idea to execution

    • Maryanne Miller
      Jun 13, 2024

      We want this integration so that we can identify defects through customer inquiries to our support platform Intercom. Once a defect is identified, we setup that dev ticket in AHA! Develop for prioritization and assignment. The integration would be best so once the code is deployed to production, support could be identified and/or customers made aware through updates.

    • Alexey Zimarev
      Dec 19, 2023

      I would expect customer information to be propagated as well, including segments.

    • Karin Lawson-Remer
      Mar 9, 2023

      is there any update from Aha on this? our new CEO wants to consolidate between intercom, users sending emails, and usersnap. i'd love to be able to have them keep intercom and be able to have an option to easily send ideas through the intercom chat!

    • Guest
      Nov 18, 2022

      We also need this. It's very important for the overall Aha stickiness within our organisation to have Aha Ideas as the default "one-stop-shop" for everything idea & feedback related. That means integrating with other systems that collect product feedback, Intercom being a major one. Thanks!

    • Guest
      Jul 15, 2021

      we really need this. our company uses both integrations

    • Nick Kewney
      Jun 23, 2021

      This is a really important one. An integration would let us consolidate customer feedback without asking them to leave the Intercom platform.

    • Jason Hill
      Mar 1, 2021

      The missing link between intercom and Aha! is constantly a cause for concern in our Retros.

    • Guest
      Mar 1, 2021

      This is an important integration for our company. We use both tools and having to manually raise an idea from a conversation is a sticking point.

    • Guest
      Mar 1, 2021

      This is a great idea, we lean on both Aha! and Intercom heavily

    • Moulay Abdsamad Belghiti
      Nov 6, 2020

      +1 for Intercom integration, in binary or an API guide

      Thanks

    • Guest
      Jan 8, 2020

      This is vital for Intercom customers using Aha!. Considering this idea was created 5 years ago and it's still in a future consideration stage really highlights Aha's lack of progress on key customer ideas. 

    • Sam Schmitz
      Jul 10, 2019

      Love the two of you equally 😍. Just get married already.

    • Guest
      Jun 18, 2019

      Big +1, most all top flight tools today have this over Zendesk - just look at one’s own experience, intercom seems to drive almost all new apps I try. In addition to ProductBoard, craft.io, another good aha.io alternative, has this

    • Guest
      Jun 4, 2019

      We'll be interacting much more with our customers via intercom and it would be much easier to just hit a button and create an aha idea for feedback. Instead, I have to manually create the ideas for them that I see in the conversations by copying and pasting their text. Please make this feature!

    • Dominica Meyer
      May 10, 2019

      Agree with all the other comments - product board does this really well. Needs to be easy for everyone to send ideas to Aha. Realistically, only certain customer types are going to log in to an ideas portal.

    • Guest
      Sep 18, 2018

      This is pretty vital for collecting new ideas

    • Guest
      Jul 30, 2018

      +1 this feature! I'm deciding between Aha! and productboard at the moment, while I love how comprehensive Aha! is as a tool! the intercom integration with productboard is very useful at collecting user feedback and keep track of how to get back to them once the feedback is incorporated into a release. 

    • Walter Lee
      Jun 26, 2018

      Productboard has this, I would love to see Aha.io do something similar!

      https://www.productboard.com/intercom/

    • Guest
      Aug 13, 2017

      Yeah, exactly. Conversation in Intercom becomes an idea in Aha! 

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    Aha integration with Intercom support tickets

    When our customers and agents use Intercom and create a support ticket it can be escalated as a bug request, this needs to be created in Aha. Jira has an Intercom integration for this purpose which is somewhat limited. Integrating this working int...
    Scott Reynolds about 2 years ago in Integrations 0 Future consideration