link/create conversation to idea
Ideally to convert a comment as an agent in Intercom into an idea in Aha, grabbing the user data too
Yeah, this would be really powerful.
Zapier offer some triggers and events between Aha! and intercom - but it is not so robust.
In particular, it would be great to create ideas in Aha! from conversation tags - while capturing conversation and user attributes from intercom.
The zapier integration supports creating ideas from user level tags, but this is not ideal
Couldn't have said it better: In particular, it would be great to create ideas in Aha! from conversation tags - while capturing conversation and user attributes from intercom.
We are creating a continuous feedback development process and the three main tools we plan to use are Aha!, Intercom and a testing platform.
One of the most valuable features of Intercom is the ability to capture user feedback within the application they are using.
Aha! is where we would like to capture and manage the feedback.
Ideas / features is one data point Intercom collects. Additionally Intercom can capture input on existing features, etc.
Intercom has +13k customers, I suggest you make a point of checking what live chat service is bing used when visiting websites - I think the result will provide further support for this feature.
Trying to do this with Zapier and Slack and Intercom but would love a formal integration so my CS team can add clients to existing ideas and or create new ones.
Yeah, exactly. Conversation in Intercom becomes an idea in Aha!
You won't be notified about changes to this idea.