RELATED IDEAS
Allow Idea users to indicate if comments are public or Private
Would love for users to indicate on the idea if their comment appears as Public or Private. We have a lot of ideas where our customers have private information that they would like to provide directly to our PMs to give additional context. If they could choose if their comments are private or public, it would solve a lot of problems for us.
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ADMIN RESPONSEFeb 15, 2023
You can now give users the option to comment privately in your portal!
Learn more in today's blog post.
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MERGED
Allows user and pm to discuss on an idea privately
Option for a PM and his/her customer to discuss on an idea privately using the comments.
The reason we are asking for such a capability is because once a customer submits an Idea, a PM may ask for some more information from the user. If the inform...
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Shipped
16
MERGED
Allow employee portal users to add private comments to a public idea.
We want all company employees to have access to the idea portal to see what ideas our customers have and even engage with the community. But we also want them to be able to discuss the validity of the idea internally with private comments. It seem...
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Shipped
4
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We need our employees to have the option of making a Comment either "public" OR "private"
Since our Sales teams, Dev teams and Product teams communicate together on Ideas, we need our employees to have the option of making a Comment either "public" OR "private", to avoid posting sensitive information publicly.
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3
MERGED
Ability to add private comments to a public idea
There are times when a customer or field rep would like to upvote and comment on an existing public idea. The comment made need to include the customer's name or other private information that justifies the business case to develop the idea. Curre...
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Shipped
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MERGED
Option to show Private Comments in ideas portal for aha users with viewer permissions
We use the ideas portal for our internal staff, who all have aha user accounts with Viewer permissions) and for our external customers.
For our internal users, we would like them to be able to see private comments on the portal, can you add an op...
8
Shipped
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Thanks for adding this!
Turbonomic also wants this functionality for anyone with an Ideas login - customers, staff, partners, etc. The private comments would only then be viewable in Aha to PMs.
This issue explains what we need a bit better
https://big.ideas.aha.io/ideas/APP-I-1790
Please think about implementing this. All we would need is a new button "Add PRIVATE Comment" which is only visible for portal users that are "Employees/Partner". This would solve our issue.
this would be a great enhancement to the portal. Allow options for public or private comments would truly help our product managers interact with support staff sharing ideas.
Absolutely on board with this Idea! We have large revenue customers who have truly business impacting Use Cases for their Ideas. They want to be able to share sensitive details with the PM team but do not want the information to be exposed to the entire world.
Hi Melissa. Thanks for the feedback! You may also be interested the idea Upvote an idea on behalf of a customer. This idea would allow your customer-facing teams to privately vote on ideas on behalf of customers and also provide additional private info. Consider voting for it as well so that we can keep you up-to-date.
APP-I-1634 was merged with this idea but I don't think it should be because these are two different problems/use cases. I need my Sales, Customer Success, etc teams to be able to add Private comments so that we can gather information such as which potential and existing customers requested the idea. We don't want this in a Public comment and we don't want the internal team members to have to remember to mark a comment as Private. Finally, we don't want to add all team members to Aha as users because we don't want them to see beyond what's seen by customers in the idea portal. I expect the recommendation is to have the customers directly enter into the portal. I would love that but we all know many won't take the time to do this.
This is so important for us!
Several customers have asked us for this functionality!!