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Status Shipped
Categories Ideas portal
Created by Ryan Thiessen
Created on Sep 18, 2015
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit APP-I-6951 Allow Idea users to indicate if comments are public or Private.

Allow employee portal users to add private comments to a public idea. Merged

We want all company employees to have access to the idea portal to see what ideas our customers have and even engage with the community. But we also want them to be able to discuss the validity of the idea internally with private comments. It seems the only way is to make them Aha reviewers and have them log into the full application, when all we want is them to see and comment on ideas and have a single UI and login.

  • Laura Giles
    Nov 9, 2018

    This is such a topic of contention in our company. We don't want to manage different products. We want all employees, partners and customers to be able to search  and add value to existing ideas however we want employees to post private comments so that if they mention a customer or deal information, it is not shared with our customers however there is no way we are granting 80k employees to Aha backend.

  • Guest
    Jul 4, 2018

    We also need this!

    I really don't know why this will not be implemented as it adds really a lot of value to the ideas portal.
    Being able to add private comments to public ideas will contribute to employees and customers both comment on the same idea.

    We internally can then easily see all information at a glance.

    Granting access to all employees (which have to be set to reviewers) to the "backend" is just not the right thing. Everyone should have the same UI! Otherwise employees would need to switch all the time to the backend to set the private comment.

    Please think about implementing this. All we would need is a new button "Add PRIVATE Comment" which is only visible for portal users that are "Employees/Partner". This would solve our issue.

    Users that do not have this right should only be able to add public comments.

  • Guest
    Jun 7, 2017

    We too would love to have this.  We have hundreds of employees and do not want to expose the aha tool to all users.  We would like to have one idea portal for both customer and employee but keep the employee's idea( supported today) vote tally and comment (don't believe its supported today) as private. Right now we have 2 portals.  One for internal and one for external.  However its a pain because some employees may post or comment on a customer private portal and we have to go back to remove it or change the "product" of the idea to move the idea to the internal idea portal.  This creates duplicates and harder to tally votes.  The idea portal is great as it is super simple for just about any user.  Using the aha tool for all users with the enterprise plan is just not a viable option for us.  

  • Donald Hasson
    Nov 22, 2016

    Appears to be related to this one: 

  • Ron Yang
    Nov 14, 2015

    This is correct that the only way to do this is make your company employees Aha! reviewers, to allow them to leave comments directly in the application. 

    You should know that under the Enterprise plan, the account comes with unlimited Reviewers.

    This is intentional as we feel that internal discussions around ideas should occur within the application. We've spent a lot of time gathering feedback around our users and permissions and are unlikely to make changes in this area. I hope you can understand.