Status Will not implement
Categories Voting
Created by Guest
Created on Jan 23, 2018

Salesforce integration should not change vote count

Currently when you link a Salesforce case to an Aha! Idea, it increments the number of “votes” by 1. Why does it do that? Can we configure our instance so that it doesn’t affect the vote count? Since our Aha! Portal is internally-facing, we’re currently using the “votes” as a way to measure internal perception of value, and have a separate custom field to track # of customers requesting the idea. We don’t want to conflate the two metrics.

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  • Admin
    Chris Waters
    Jan 23, 2018

    Unfortunately this is not possible. The link between Aha! and Salesforce is actually stored as a vote on the idea.