This is the open source ticketing tool that Facebook released.
|Release time frame|
Thank you for the request. You should know that the Aha! REST API is available and this is actually what we leverage when building in-house integrations.
At this time, we do not have near-term plans to build this specific integration based on current priorities and historical feedback. However, we would encourage you to use the API to build a custom application for your organization's use.