It is soooo challenging to try to describe the issues. It would be great to be able to show a person on the fly as the issues happen. Overall email support is responsive, but there is still a delay of usually 30min to a few hours to get a response.
|Release time frame|
Thank you for your idea and your feedback. Our philosophy to respond to customers quickly and urgently is outlined in The Responsive Method. Customers can reach us by email or phone (9AM -9PM Eastern time Monday through Friday). Because our Customer Success team are all former product managers with lots of Aha! experience, most questions are resolved in that initial conversation without a need for escalation or routing to anyone else. Any questions that require a screen share are scheduled right away at a time that is convenient for the customer.
We always welcome suggestions on how to make our support better for our customers. Thanks again for the idea!