Share your product feedback

Add a new idea Subscribe
Status Already exists
Categories Integrations
Created by Melih Onvural
Created on Mar 4, 2016

RELATED IDEAS

Multiple integrations in an idea portal documentation

We need to be able to connect both Salesforce and Zendesk into one idea portal. Salesforce requires SSO. Zendesk does not. Our support team is in Zendesk. Our sales team is in Salesforce. Is there documentation that demonstrates how to glue both of these worlds together?

  • ADMIN RESPONSE
    Mar 4, 2016

    I recommend that you use separate portals for Salesforce and Zendesk integrations.

    However, you can have the same ideas appear in multiple portals by choosing the same products in each portal. Then the ideas created via Zendesk will be visible to Salesforce users and vice versa.

    You could also create a third public or private portal to also provide access to the same ideas.

  • Attach files
Idea management by Aha!
Create your own ideas portal to crowdsource feedback
© 2024 Aha! Labs Inc.•All rights reserved