Our support team is using salesforce ideas to gather suggestions, which is great, but i don't want to have manual entry to move ideas from there to AHA.
Is there an option to integrate with Salesforce ideas? OR replace ideas by embedding an aha portal within salesforce communities (basic requirements would be SSO across the two portals)
I know there is an existing salesforce integration, but it relies on opportunities and cases which might not exist.
Many product teams add a tab to their Salesforce community that opens their Aha! Ideas portal. And users can be automatically logged in to the ideas portal using SAML SSO with Salesforce community as the identity provider.
Aha! ideas portals can also be embedded in an iframe in a community page using the embed script found in Portal settings > Branding > Custom. Supporting SSO through the iframe can be challenging as browsers continue to become more secure. But some customers have gotten this working and we would love to learn more. If you have tips on supporting Salesforce community SSO through an iframe, please add a comment to share your expertise.