Status Future consideration
Categories Salesforce
Created by Gord McNeill
Created on Jun 25, 2015

Embed idea portal in salesforce community (replacing salesforce ideas)

Our support team is using salesforce ideas to gather suggestions, which is great,  but i don't want to have manual entry to move ideas from there to AHA.    

Is there an option to integrate with Salesforce ideas?   OR replace ideas by embedding an aha portal within salesforce communities (basic requirements would be SSO across the two portals)

I know there is an existing salesforce integration, but it relies on opportunities and cases which might not exist.

  • Attach files
  • Wayland Fox
    Sep 1, 2020

    We're looking to roll out Ideas and would love to have the ability to embed the idea portal in Salesforce. It's a must have for our customer experience.

  • Guest
    Dec 3, 2019

    My idea to be able to bring all Aha! Ideas into Salesforce instead of just those with an Idea Link has been merged into this one.  I believe this is a separate ask because we are not using Saleforce Ideas in any way.  Has anyone been able to bring in Aha! Ideas that are not linked to an Account, Opportunity, or Case successfully?

  • Eliza Crawford
    Mar 20, 2019

    Any update on this?  We're building out the Salesforce Community and would love to integrate Aha Ideas into the community.

  • Yariv Oren
    Feb 12, 2019

    As it says "Likely to implement", can you share what is actually going to be implemented?

  • Brian Brotherton
    Dec 18, 2018

    We wrote custom Apex code to embed the portal in the tab in Salesforce classic. It would be great to be able to show the portal as if it were part of the Salesforce interface in Lightningforce. Opening a separate tab breaks the flow and makes our users less likely to follow through on creating the idea.

  • Leanne Miller
    Apr 24, 2018

    We recently migrated our Ideas out of Salesforce and into Aha and are providing a link with SSO functionality from all of our Salesforce Communities to the Aha Ideas Portal.  We made this decision because our Product Managers work in Aha and not Salesforce so it is more valuable to have the Ideas in Aha so they can be promoted into the product roadmap.  We setup the link as a Tab in the Community so that the user just clicks on the Tab and it opens a window with the Aha Ideas Portal.  This also solved our issue of allowing anyone we interact with to participate in Ideas.  In our new Salesforce implementation with the way Ideas can be configured we were no longer able to include our Partners in the process because they were in a different Community.  This fixed the issue.

  • Avigail Ehrenhaus
    Dec 17, 2015

    Has anyone successfully done something like this?  We're considering it with Jive, or perhaps another portal.  As Gord McNeil posted, I would be more interested in embedding then in integrating.

Full Integration of Aha Ideas into Salesforce

Merged
We would like the option to bring all ideas into Salesforce, not just those that have an Aha Idea Link. This is not to use in communities or to replace Salesforce Ideas, it is merely an integration request so we can have more flexibility to build...
Guest 11 months ago in Salesforce 0 Future consideration

Flexible Integration

Merged
There seems to be a limitation whereby you can only bring in Aha! Ideas that have an Idea Link. I think we should have flexibility on the Admin side to specify that we want to bring in all ideas. This would allow us to build our own custom UI fo...
Guest 11 months ago in Salesforce 3 Future consideration