Status Unlikely to implement
Categories Voting
Created by Guest
Created on Apr 20, 2015

Allow for an up or down vote

We want to know who is for and who is against an idea  (like a youtube video where you can vote up or down)

  • ADMIN RESPONSE
    Mar 18, 2016

    Thank you for the request. At this time, the Ideas portal allows users to vote and comment on ideas, to help teams better understand customer feedback. The primary goal of the Ideas portal is to gather actionable feedback from customers and stakeholders.

    At this time, we do not have plans for downvoting as we do not believe that negative votes will be beneficial to gathering customer feedback. Instead, it may end up further complicating customer feedback. For example, if an idea gets 100 votes and 60 downvotes, there is not a clear interpretation of this data.

    Based on the above note and current priorities, we are unlikely to make updates in this area. We hope you can understand. 

  • Attach files
  • David Delaney
    Sep 29, 2020

    Please reconsider, we could use this feature now espeically with all the expanded workspace(s).

  • Guest Guest
    Aug 28, 2020

    I'm not sure that I understand the position of Admin on this topic. The whole point of the ideas incubator is to gather feedback from your customers to improve the usability of your product. You personally don't feel that this is a capability that should be included, but many of actually have a difference of opinion. Presence of only positive votes certainly gives you feedback...but it doesn't account for customer who don't agree with the suggested enhancement. In the case you noted (100 up votes, 60 down votes) if all we see is 100 positive votes we would say this is important and would mote to implement. If I saw 60 downvotes that would tell me that I need to dig in further and do additional research. I feel by only seeing the positive votes product managers risk implementing items that later might have to be pulled out or modified because of backlash. Seeing both sides up front allows the research to be done before implementation. Additionally - your competitors allow this capability. We transitioned from a different tool and our customers are accustomed to this...now we've taken away a feature they see as valuable. Aha has been great in a number of areas but your inflexibility in this area is disappointing. Perhaps you should have a product manager do customer validation on this idea instead of relying on the opinion of one admin who doesn't like or doesn't understand this capability.

  • Sikia Soller
    Oct 29, 2019

     If we had Yes/No votes, then I know when a user has voted and didn't just ignore the idea.

  • Rob Crawford
    Aug 8, 2019

    Think this is short-sighted and should be an option for admins. A broad distribution of a ;lot of votes, means the idea is likely controversial and people are opinionated about it. That is useful information, and let's you know if an idea would have a negative impact on your user base.

  • Shaun Diltz
    Oct 8, 2018

    I was just about to add this to the ideas board.   This feature would be nice to enable.

  • Leanne Miller
    Apr 24, 2018

    I know you have already said you will not implement but other Ideas functionality providers provide this option.  Maybe you would consider adding the functionality but enabling the admin to enable/disable it so your customers can chose what works best for them?  We had this functionality when we previously hosted Ideas in Salesforce.com and found it valuable.

  • Max Cascone
    Mar 29, 2017

    This has 35 votes now, which is fairly high in this portal. Maybe it's a bad idea, like you say, but without a set of specific downvotes, all we can see is the high number of positive responses. What i'm trying to say is the number of votes this idea has srt of invalidates the response.

  • Kevin Pham
    Mar 6, 2017

    Customer feedback can be complicated and this idea would help with understanding it better.  For my customer base, we have the small mom-and-pop shops and the large enterprises.  Some ideas are beneficial for one and not the other, so without a clear indication on who would benefit or be harmed from it, we spend more time doing customer research.

    This wouldn't be the deciding factor on prioritization, but would be greatly helpful on deciding where to start.

    Here's another great idea around voting. https://big.ideas.aha.io/ideas/APP-I-2593.  If this is ever implemented, we'll likely modify it to get the data we need.

  • Anton Mamichev
    Feb 17, 2017

    If the idea gets 100 votes and 60 downvotes, then the net votes is 40, which means that if there is idea with 100 votes and 20 downvotes, the latter idea has 80 net votes and is better. This is basically a key principle for NPS calculation.

  • Aaron Parvin
    Jun 22, 2016

    Our users would most certainly value this as a feature(and have asked us to provide it) 
    their argument is that not all customer feedback should be constrained to either for or abstain (potentially implying indifference).

     

    consider the ludicrous example:
    someone suggest delete the ideas portal .....
    this may get voted up by a group (that want to move to a competitor product) , but those that rely on it have no means to say 'no' this would kill my productivity, other than via a comment... and who want to have to always run sentiment analysis over comments to add into product planning, when would be nice to quicky be able to guage from the product that theer is resistance

  • Guest
    Feb 9, 2016

    This is a great idea!

  • Andrew Badge
    Feb 3, 2016

    Potentially this could be optional for your portal. You could have the legacy voting or allow Up/down votes.

We need the ability to downvote an idea

Merged
I just found an idea that I feel is a *bad* idea, and I want to remove votes from it... downvote it. Unfortunately, I can't, which sucks. I want to be able to put my opinion on on what features Aha! should *not* be working on...
Ed Henderson about 5 years ago in Ideas 0 Unlikely to implement

Vote NO Button

Merged
As I look through these ideas, I would like the option to vote "No". Then I believe as a Product Manager I may see a better understanding of interest or "No" interest opposed to a none vote. Just because 3 people like it there may be 15 that don'...
Guest over 3 years ago in Voting 0 Unlikely to implement

Downvote Ideas

Merged
It would be nice to be able to down vote an idea. This is different than similar ideas in your portal because I do not believe this function should remove upvotes. Instead, there should be a separate count for downvotes. This helps capture a separ...
Brian Campillo about 5 years ago in Voting 0 Unlikely to implement

Replace the vote system with a thumps up or down

Merged
Currently you can only express you disapproval about a given idea in write. It would be nice to have a thumps up or down system where you could approve or disapprove an idea based on that
Guest over 3 years ago in Ideas 0 Unlikely to implement