Allow for an up or down vote

We want to know who is for and who is against an idea  (like a youtube video where you can vote up or down)

  • Guest
  • Apr 20 2015
  • Unlikely to implement
Release time frame
  • Mar 18, 2016

    Admin Response

    Thank you for the request. At this time, the Ideas portal allows users to vote and comment on ideas, to help teams better understand customer feedback. The primary goal of the Ideas portal is to gather actionable feedback from customers and stakeholders.

    At this time, we do not have plans for downvoting as we do not believe that negative votes will be beneficial to gathering customer feedback. Instead, it may end up further complicating customer feedback. For example, if an idea gets 100 votes and 60 downvotes, there is not a clear interpretation of this data.

    Based on the above note and current priorities, we are unlikely to make updates in this area. We hope you can understand. 

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  • Andrew Badge commented
    February 3, 2016 00:22

    Potentially this could be optional for your portal. You could have the legacy voting or allow Up/down votes.

  • Guest commented
    February 9, 2016 11:22

    This is a great idea!

  • Aaron Parvin commented
    June 22, 2016 23:32

    Our users would most certainly value this as a feature(and have asked us to provide it) 
    their argument is that not all customer feedback should be constrained to either for or abstain (potentially implying indifference).

     

    consider the ludicrous example:
    someone suggest delete the ideas portal .....
    this may get voted up by a group (that want to move to a competitor product) , but those that rely on it have no means to say 'no' this would kill my productivity, other than via a comment... and who want to have to always run sentiment analysis over comments to add into product planning, when would be nice to quicky be able to guage from the product that theer is resistance

  • Anton Mamichev commented
    February 17, 2017 10:44

    If the idea gets 100 votes and 60 downvotes, then the net votes is 40, which means that if there is idea with 100 votes and 20 downvotes, the latter idea has 80 net votes and is better. This is basically a key principle for NPS calculation.

  • Kevin Pham commented
    March 6, 2017 17:04

    Customer feedback can be complicated and this idea would help with understanding it better.  For my customer base, we have the small mom-and-pop shops and the large enterprises.  Some ideas are beneficial for one and not the other, so without a clear indication on who would benefit or be harmed from it, we spend more time doing customer research.

    This wouldn't be the deciding factor on prioritization, but would be greatly helpful on deciding where to start.

    Here's another great idea around voting. https://big.ideas.aha.io/ideas/APP-I-2593.  If this is ever implemented, we'll likely modify it to get the data we need.

  • Max Cascone commented
    March 29, 2017 21:22

    This has 35 votes now, which is fairly high in this portal. Maybe it's a bad idea, like you say, but without a set of specific downvotes, all we can see is the high number of positive responses. What i'm trying to say is the number of votes this idea has srt of invalidates the response.

  • Leanne Miller commented
    April 24, 2018 14:12

    I know you have already said you will not implement but other Ideas functionality providers provide this option.  Maybe you would consider adding the functionality but enabling the admin to enable/disable it so your customers can chose what works best for them?  We had this functionality when we previously hosted Ideas in Salesforce.com and found it valuable.