Add Salesforce integration to Salesforce custom objects.

We use custom objects in our Salesforce org to track things like feature requests, bugs and other system support related issues. Allowing us to integrate Aha to a custom object would allow us to use the Aha integration with our existing org structure.

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  • Apr 15 2015
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  • Josh Beavers commented
    August 1, 2016 22:37

    Our use case is we have a custom object called software product release. This object relates to Features, Cases, and Notes/attachments.

     

    This provides a single view for support staff to access change logs, case history, and feature history directly. We plan to swap out Cases and Features through integration with Aha! Ideas for promotion, but would like to keep the idea of the software product release item in SalesForce as the mobile app helps our support staff find what they are looking for quickly and in one spot for all release histories. In Aha looking up old releases is a little cumbersome, but is fine it isn't geared towards software support workflows (yet :P).