Traceable Aha support tickets in My Work
Who would benefit? |
Aha Users/Admins |
What impact would it make? |
Improved traceability |
How should it work? |
When sending a Support ticket/Request, I want it to appear in the My Work section and the answers added to the original request, so that I can follow up and have the suggested solution "documented" and at hand. |
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I am surprised they don't have this feature already. I have to keep doing a keyword searches on my Inbox to look at the past tickets. Not the best customer experience.