RELATED IDEAS
In-app idea widget works with private portals
We already have a private portal and would like the in-app idea widget to work with it. That would be better for us than creating and managing a new submit-only portal just for running the widget.
We face the same issue. We need to be able to restrict the Ideas Portal we have created recently to selected customers and therefore a public type is not appropriate. We looked at the submit only type but that prevents customer collaboration and comment/ voting which makes that inappropriate too. As a consequence the only feedback loop we have is indirect communication (e.g. email/ phone) which does not get tracked on the portal itself or we have tried polls but the restriction here is that only a single question can be asked for each poll (customer feedback was negative on this option).
The in-app feedback widget is a perfect way of recording a conversation and converting that to an idea. It does not make sense to NOT make this availlable in a private portal
Without this ability we will be forced to create a separate submit only portal - which is not effective in gathering customer feedback on value from more than 1 customer. This hugely undermines the value of the widget.
This issue is currently preventing us from using the in-app feedback widget.
This also prevents submitters from getting notifications on their ideas. This makes the widget significantly less valuable.
This would be very helpful, not sure why this isn't an option by default.