Knowledge bases

What is the challenge? Using KB content in other systems, difficult to monitor for new publishing events What is the impact? Aha! Knowledge users Describe your idea Include KB publish events in the Aha! activity webhook

What is the challenge? The Knowledge Base allows formatting of up to 6 heading levels. These will currently all show in a table of contents. This is too many What is the impact? The table of contents becomes way too long where most people ...

What is the challenge? To keep the logical flow of a page easy to follow it is useful to be able to hide details, perhaps a code block, or a detailed explanation What is the impact? The wiki ends up with long pages which are hard to read ...

What is the challenge? Current analytics only provide aggregated, anonymous counts - so we cannot tell if repeated searches/views are from one user struggling with the same issue, or many different users across organizations. What is the imp...

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...

What is the challenge? Currently, when searching in the Knowledge Base, only the current page is shown, along with Previous and Next buttons. Users have no visibility into how many total result pages exist. This created several challenges: U...

What is the challenge? While recent updates have improved shortcut functionality, there is still no quick way to insert dates into a document without manually typing them. This is a feature I frequently used in Notion, where typing commands like...

What is the challenge? Copying labels What is the impact? Ineffienct to reuse labels in documents Describe your idea Make it copy-able!

What is the challenge? Currently individual Aha! Knowledge add-on users can't create and manage document collections What is the impact? Their ability to manage knowledge bases is impacted as it requires a Customization Admin to create and...

What is the challenge? When using Knowledge and inserting links to Ideas for possible future additions, the link using the # feature links to the internal Aha URL What is the impact? Non Aha users are sent to a page they can't access D...