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Share your product feedback

Status Future consideration
Categories Knowledge base Notes
Created by Emily Yankush
Created on Mar 16, 2024

Allow KB users to give feedback on notes

What is the challenge?

Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback.

How would you solve it?

Add a widget at the bottom of each KB page to ask for feedback.

This could be in the form of a thumbs up/thumbs down ranking, and/or a text field.

What impact would it make?

Feedback on KB pages will help the team improve the content.

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  • David
    Reply
    |
    Apr 5, 2024

    This is a crucial mechanism for reducing the friction in detecting and intaking necessary revisions to KB articles.

  • +4