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Status Shipped
Categories Knowledge bases Notes
Created by Emily Yankush
Created on Mar 16, 2024

RELATED IDEAS

Allow KB users to give feedback on articles

What is the challenge?

Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback.

How would you solve it?

Add a widget at the bottom of each KB page to ask for feedback.

This could be in the form of a thumbs up/thumbs down ranking, and/or a text field.

What impact would it make?

Feedback on KB pages will help the team improve the content.

  • ADMIN RESPONSE
    Oct 16, 2025

    You can now collect feedback on knowledge base articles to learn what readers think of your documentation and how it can be improved! To enable this, go to Workspace settings > Knowledge bases, and select your knowledge base. In the Overview > General tab, click the checkbox to enable user feedback.


    This will add two buttons and an optional comment field on each article in your knowledge base. You can monitor feedback from the Knowledge base management page in the Feedback tab, and see the overall number of votes, a helpfulness rating, and view all comments to learn how to improve your articles.


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  • David
    Apr 5, 2024

    This is a crucial mechanism for reducing the friction in detecting and intaking necessary revisions to KB articles.

    Reply
  • +4
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