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Status Future consideration
Categories Knowledge base Notes
Created by Emily Yankush
Created on Mar 16, 2024

Allow KB users to give feedback on notes

What is the challenge?

Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback.

How would you solve it?

Add a widget at the bottom of each KB page to ask for feedback.

This could be in the form of a thumbs up/thumbs down ranking, and/or a text field.

What impact would it make?

Feedback on KB pages will help the team improve the content.

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  • David
    Apr 5, 2024

    This is a crucial mechanism for reducing the friction in detecting and intaking necessary revisions to KB articles.

  • +3