What is the challenge? |
Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. |
How would you solve it? |
Add a widget at the bottom of each KB page to ask for feedback. This could be in the form of a thumbs up/thumbs down ranking, and/or a text field. |
What impact would it make? |
Feedback on KB pages will help the team improve the content. |
This is a crucial mechanism for reducing the friction in detecting and intaking necessary revisions to KB articles.