RELATED IDEAS
Publish the same note to multiple KBs
What is the challenge? |
Currently a note can only be published in a single KB. Users need to publish the same note to multiple KBs when:
|
How would you solve it? |
Allow the same note to be selected in multiple KBs. |
What impact would it make? |
Easier access to the right documents. |
-
ADMIN RESPONSEAug 13, 2024
You can now publish the same note into multiple knowledge bases, to share that information with different audiences!
To try this out, go to Knowledge base settings, and open the new Documents tab. Here you can add, remove, and reorder documents in each knowledge base. When you add a document, any child documents will also be added automatically.
Once a document is shared in multiple knowledge bases, you can view all of them by clicking on the green link in the banner:
Learn more here: Create multiple product knowledge bases for different audiences, and be sure to submit ideas for what you would like to see in knowledge bases next!
-
-
-
-
-
-
-
- +1
© 2024 Aha! Labs Inc.•All rights reserved
Glad to see this is planned for implementation. This seemingly also necessitates support for intra-KB hyperlinks among notes to be able to use just a relative path (e.g.,
/folder/note), rather than an absolute path (e.g.,kb-1.example.com/folder/notevs.kb-2.example.com/folder/note). Will implementation include this support?