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Status Future consideration
Categories Knowledge base Notes
Created by Emily Yankush
Created on Mar 16, 2024

Multi-language support in KBs

What is the challenge?

Non-English speaking users need to access content in a KB. Currently a separate KB must be generated in each applicable language.

How would you solve it?

Provide KB translation.

What impact would it make?

Allow non-English speakers to access content in a KB without maintaining separate KBs.

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  • David
    Reply
    |
    May 20, 2024
    Provide KB translation.

    Automated translation is likely not ideal--at least if it's not optional.

    Instead or in addition, provide an option to manage editions of a document in each of multiple languages, and then all of an article's editions are published whenever the article is published and there's a KB-level setting for the default language and a user-level setting for preferred language.

  • David
    Reply
    |
    May 20, 2024

    Important to account for right-to-left scripts

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