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My ideas: Knowledge bases

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Need a UI indicator to point to the AI Search feature for readers

What is the challenge? The AI search feature in Aha Knowledge is great, but we have no sophisticated/easy way to point to it. There's no UI indicator for our customers, so it's not getting used. What is the impact? This should help a lot with tick...
Jeremy Bruno about 2 months ago in Knowledge bases 0 Shipped

Reduce the Amount of Time for the "Publish" Button to Appear

What is the challenge? Towards the end of a documentation project, many quick, minor edits are usually made on multiple pages. We have to wait 15 seconds for the Publish button to become available after the change. What is the impact? Wasted time ...
David Yelenchic 2 months ago in Knowledge bases 0 Shipped

Make the Preview button available for all users with edit access to Aha Knowledge

What is the challenge? We have editors working in Aha! Knowledge that would like to use the Preview button even if they don't have access to publishing, but the two seemed to be tied. What is the impact? Allows all editors to get a look at what th...
Jeremy Bruno 2 months ago in Knowledge bases 0 Shipped

Set up multiple authentication methods to access the same knowledge base

What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...
Simone Bilton 7 months ago in Knowledge bases 0 Shipped

Allow knowledge bases to be embedded in webpages and products

What is the challenge? Currently you cannot add a knowledge base to a webpage or web-based product. What is the impact? This means users need to navigate to a separate webpage from what they may already be using. Describe your idea Allow ability t...
Chris Quigley about 1 year ago in Knowledge bases 0 Shipped

Publish the same note to multiple KBs

What is the challenge? Currently a note can only be published in a single KB. Users need to publish the same note to multiple KBs when: It is a different audience needing the same info They set up different SSO methods per KB. How would you solve ...
Emily Yankush about 1 year ago in Knowledge bases / Notes 1 Shipped

Allow custom footer to KB pages

What is the challenge? Certain copyright, legal, etc. information must be included on each KB page. Right now, this text would need manually added to the bottom of each article. If it ever needed changed, each article would need edited. What is th...
Emily Yankush about 1 year ago in Knowledge bases / Notes 2 Shipped

Edit the documents in a KB outside of the existing parent line

What is the challenge? Currently when you create a knowledge base , you select the root document to publish. Any child notes nested underneath it are included as well. There is a need to edit the documents in a KB in a broader way. How would you s...
Emily Yankush about 1 year ago in Knowledge bases / Notes 0 Shipped

Add option to keep individual document header images proportional across screen sizes

When you add an individual header image to a published Knowledge base article, the image will shift depending on the end user's monitor and screen size, sometimes covering up important visuals. There is a "Proportional" option for the overall KB b...
Maria Plotkina 4 months ago in Knowledge bases 0 Shipped

Separate permission for publishing to a KB

What is the challenge? Knowledge base content can be stored in the same workspace the product team uses to set strategy, track features, etc. However, just because someone has the ability to edit Roadmap data does not mean they should have the abi...
Emily Yankush about 1 year ago in Knowledge bases / Notes 0 Shipped