Empathy sessions
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2
VOTE
Embed videos and images in an Empathy Session
Who would benefit? product managers and customers providing feedback What impact would it make? Allow PM's to explain answers to questions for empathy session participants or record demo videos for design feedback with additional context. How shou...
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Future consideration
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Distribution list for empathy sessions
We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...
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Future consideration
2
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Add more details on empathy session poll responses
It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...
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Future consideration
2
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Lock session transcript once session is completed
I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...
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Future consideration
2
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Better participant experience for missed empathy sessions
There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...
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Future consideration
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Highlight question during an empathy session
Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to g...
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Future consideration
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Be able to send a custom reminder email during an Empathy Session
An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...
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Future consideration