Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to get feedback on.
Empathy sessions were sunset on April 11, 2025. Customers told us they instead prefer live calls with customers. If you are looking for a way to manage your customer interviews, we recommend Aha! Discovery.