Ideas portal
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6
VOTE
6
VOTE
Need to be able to edit the "Idea Created" message that appears in portal upon submitting
The use case is that the customer has an ideas workflow where all submitted ideas need to go through a review process before they are actually published to the portal via the visibility settings. What currently displays on the screen upon submitti...
0
Already exists
6
VOTE
Update idea ID when changing product
When using the Zendesk widget, occasionally one of my support reps will put an idea under the wrong product in our product line. After I have reclassified the idea under the right product, the ID stays the same which seems to be confusing for supp...
3
Will not implement
6
VOTE
Dashboard/Landing Page on Ideas Portal
When we engage our customers to collaborate with us on the ideas portal, I think the chances of them returning to collaborate with us would be greatly increased if they were greeted with a more engaging dashboard the first time they logged in. Aft...
0
Future consideration
6
VOTE
Be able to choose from users across idea portals when changing the idea creator
This surfaced as being useful when a user manually added an idea for someone that they received via email and wanted to change who the idea was created by. When they went to change this, they were confused as to the available set of portal users t...
1
Already exists
6
VOTE
Product Portal: Make it easier to instantly see which product ideas you are looking at.
I would like to have the Idea reference number alongside the Idea Name. We have three products in the portal and for our new users to the portal it is not immediately obvious which product they are viewing. The first thing they see is the default ...
3
Already exists
6
VOTE
Shared Logins Across Multiple Idea Portals
We have multiple Idea portals that we use for each of our products and want to allow users to be able to access each of the portals from the same login information without having to re-register every time. We can't implement SSO so there needs to ...
2
Unlikely to implement
6
VOTE
Add new idea by email with fields filled from an email template
Use case: the customer support and the sales department use another tool to capture customer communication. When they receive a suggestion, they log it in a template that sends an email to the PM team tool. Info like category and urgency level is ...
0
Unlikely to implement
5
VOTE
Allow sales teams or customers to update all ideas from their organization
What is the challenge?
Customers submit ideas that are important to them, but need a broader context for the organization they belong to.
Sales leads and customer team leads want to be able to provide information about these ideas and their prio...
0
Future consideration
5
VOTE
Enable Activity Webhooks to trigger on Custom Attribute updates in Proxy Votes (and probably other objects).
What is the challenge? I need to know when a custom attribute in a Proxy Vote has changed. What is the impact? We are unable to fully launch our Idea Escalation process with this feature. Describe your idea We have a custom attribute for proxy vot...
0
Future consideration
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