With the current configurations, when a user submits an intake ticket to digcharter.com and replies to the autogenerated email, a new ticket is created. This leads to confusion where we might be updating comments on 1 ticket but then realize later...

This allows for easy searching between Zendesk tickets and Aha! ideas. It also reduces work by only having to create tags in one place.

Aha! provides a great functionality to change terminology in the idea portal, but it is not reflected back into Aha! idea functionality. Example. You can change 'Votes' to 'Likes'. The portal reflects the changes. The Aha! UI for ideas still say...

I'd like to prevent employees from voting on public portal ideas because it can misrepresent 'popularity' in the context of the customer. When you have a public portal with only a few users voting and employees heavily voting, it skews the results...

Im trying out the new Slack to AHA integration - it works great but is it possible to limit the interactions a user can make with AHA? I want to limit my teams options to just being able to raise ideas through slack - and not iniatives/releases et...

As a product manager, I want to give back a vote to a user automatically if I set the idea status to 'will not implement' so they may use that vote on a different idea. Users get their vote back when an idea is set to 'shipped', but they do not au...

As a product manager, I leverage saved views to help me filter through a lot of data. One of the data points I use is the "Idea promoted to feature" data point. I add this filter to my saved view so that I can easily apply it to certain data point...

As a product manager, I leverage saved views to help me filter through a lot of data. One of the data points I use is the "Idea created at/date" data point. I add this filter to my saved view so that I can easily apply it to certain data points. H...

Currently, the only way to make an employee idea visible is for an Aha! user to toggle the visibility. It would be nice if employees could mark an idea "Visible for everyone" at the time of its creation.

I have a single Ideas portal with both internal (employees) and external users. In order to keep the external users anonymous, I turned off the visibility for the user name in the portal. This affected the internal user names as well though. I'd l...