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Support integration actions within workspace template automations

What is the challenge? Currently, integration actions from automation rules can only be created for workspace-level automations. These automations can only be copied but cannot be applied to a workspace template. Currently, workspace templates are...
Terence Osmeña 3 months ago in Account settings 0 Future consideration

Add "Increase Indent" and "Decrease Indent" buttons to the Knowledge Base toolbar

What is the challenge? Too many clicks to increase or decrease text/paragraph indent; currently, we have to select those options from the List dropdown What is the impact? Wasted time Describe your idea Add "Increase Indent" and "Decrease Indent" ...
David Yelenchic 6 months ago in Knowledge base 3 Future consideration

User Story Mapping for Features/Requirements

Admins should have the ability to chose which records are in the User Story Mapping. We structure Aha! so that User Stories are at the Requirement Level so it makes sense for us to view as Features/Requirements We don't use Master Features &...
Guest over 5 years ago in User story map 14 Future consideration

PHI Deletion - Personal History

What is the challenge? is is crucial for maintaining patient privacy and complying with regulations like the Health Insurance Portability and Accountability Act (HIPAA) in the United States. What is the impact? Compliance and Legal Describe your i...
Karla Johnson 4 months ago in Account settings 0 Future consideration

Copy record name including its hyperlink

What is the challenge? I want to be able to copy records name with hyperlink in one click, today I have to copy the name separately and then the link separately which is a hassle. What is the impact? Saving tedious work from the user Describe your...
Ondrej K 3 months ago in Application 3 Future consideration

Allow KB users to give feedback on notes

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush 10 months ago in Knowledge base / Notes 1 Future consideration

CSV import - cannot deselect/clear a field once it has been selected for a row

What is the challenge? When doing a CSV import. you select the Aha! field each column corresponds to. Once a field is selected for a column, you cannot clear the field so it is no longer mapped to an Aha! field. What is the impact? Currently I hav...
Max Robbins 4 months ago in Application 0 Future consideration

Add support for key results in Automations

What is the challenge? Now that we have the ability to cascade Goals/Initiatives from an Epic to its related Features, we need the ability to cascade Key Results as well to complete the Strategic Alignment picture What is the impact? Only cascadin...
Lorena Connolly 6 months ago in Strategy 4 Future consideration
135 VOTE

Ability to remove votes from ideas

Contributers and greater should be able to remove votes from ideas. This would prevent an issue where Zendesk tickets can't be linked to ideas due to the user already having voted for the idea.
Guest over 9 years ago in Ideas 32 Planning to implement

Convert HTML entities in AI search results

What is the challenge? In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character. AI search results: "According to the Preferences & Settings article:... " Actual document title:...
David about 2 months ago in Knowledge base 0 Future consideration