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Categories Knowledge base
Created by David
Created on Dec 2, 2024

Convert HTML entities in AI search results

What is the challenge?

In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character.

AI search results: "According to the Preferences & Settings article:... "

Actual document title: "Preferences & Settings "

What is the impact?

Clarity for users

Describe your idea

Render the character (e.g., `&`) rather than the character reference (e.g., `&`).

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