Knowledge bases

What is the challenge? Aha! Pages include workflow fields like Status and Revision Status, but these fields cannot be updated through the API. This prevents teams from automating documentation and knowledge base workflows. What is the impa...

When dragging and dropping a video into a document there is a file upload limit of 300MB.Files larger than this don’t upload and there is no message to confirm why.Please can you add a message to let the user know when they attempt to upload a fil...

What is the challenge? Aha! Knowledge content may need to be surfaced in other systems. What is the impact? Aha! Knowledge Base users Describe your idea Additional API endpoints are needed to connect to the content, such as more deta...

What is the challenge? There are no statistics on how many users have visited published knowledge base and which pages they have viewed What is the impact? Showing usage enables PO/PM justify the additional subscription for Aha Knowledge and knowi...

What is the challenge? The new on-the-fly LLM translation is handy, but it can’t handle specialized terminology. Since translations only exist on the front end, we can’t edit or correct terms that are wrong or inconsistent. What is the impac...

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...

What is the challenge? We use Aha for a lot of our product documentation. There is a lot of copy/pasting and some documents end up looking very disjointed. Individually fixing each secion is very time consuming. A format painter option, similar to...

What is the challenge? Knowledge base managers need to track what their end users are searching for in a knowledge base, so that they can add or improve related articles to help users find the information they need. What is the impact? Not...

What is the challenge? Currently Aha! carries over all inline formatting from text copied outside of the system and pasted in text boxes. This functionality is useful for base HTML elements (strong, italics, headings, etc.), but creates extra work...

What is the challenge? The AI search feature in Aha Knowledge is great, but we have no sophisticated/easy way to point to it. There's no UI indicator for our customers, so it's not getting used. What is the impact? This should help a lot with tick...