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Categories Knowledge base
Created by Steve C
Created on Nov 19, 2024

Usage analytics for published Knowledge bases

What is the challenge?

There are no statistics on how many users have visited published knowledge base and which pages they have viewed

What is the impact?

Showing usage enables PO/PM justify the additional subscription for Aha Knowledge and knowing which pages have been most viewed, provides valuable insights into where customers may be challenged

Describe your idea

Have a usage statistic such as visits, unique visits, etc at the knowledge base and page level. Additionally, enable the administrator to gain these insights over defined time periods

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