RELATED IDEAS
Usage analytics for published Knowledge bases
What is the challenge? |
There are no statistics on how many users have visited published knowledge base and which pages they have viewed |
What is the impact? |
Showing usage enables PO/PM justify the additional subscription for Aha Knowledge and knowing which pages have been most viewed, provides valuable insights into where customers may be challenged |
Describe your idea |
Have a usage statistic such as visits, unique visits, etc at the knowledge base and page level. Additionally, enable the administrator to gain these insights over defined time periods |
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Great idea, in our documentation team, we'd love this to help us keep an eye on certain KB-focused internal metrics as well, especially broken links/images so we can find them and get them fixed before customers do.
Yes! We totally need that! We just published an internal knowledge base for the product team and I'm dying to see what articles they access the most, which are never checked (and need to be promoted).
Additionally, I'd be interested in the path people take, e.g. if they click on Home Page links, how they move across pages (if they are following links between pages); and usage of the AI integration to answer questions (is it used? do they click on links in the AI answers or still use the search results below because it wasn't helpful?)
Not totally related to usage statistics, but would be interesting to also get a report on broken links (e.g. when a note or note section got renamed and that broke a link in another article).