Empathy sessions
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1
VOTE
Be able to send a custom reminder email during an Empathy Session
An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...
0
Future consideration
1
VOTE
1
VOTE
When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.
I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
0
Future consideration
2
VOTE
4
VOTE
Import transcribed audio recordings into empathy sessions
Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
3
Future consideration
4
VOTE
Reporting for empathy sessions
I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
1
Future consideration
1
VOTE
Allow for easier adding of contacts when not adding from an idea
I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
0
Future consideration
2
VOTE
Allow polls to be designed in advance of starting the session
I have list of questions I want to poll customers about. I have added the text to my poll questions in the guide but cannot add them until I start it. Would like to be able to get these ready so when the session is started the poll questions will ...
0
Future consideration
1
VOTE
Empathy - Improve design mode
Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...
0
Future consideration
3
VOTE
Ability to integrate Empathy Sessions into existing customer community portals
When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
0
Future consideration