In a large organization (3000+ folks, like mine), there are bound to be users who have the same first + last name, as is used in Aha when @-mentioning a user. When using this @-mention feature, there isn't a way to distinguish between these users, and inevitably the wrong one is selected. Moreover, where isn't a way to definitively select the "other" user either to make a correction when this happens. The result is missed notifications, not being tagged on important feature cards, thus missed coordination and deadlines.
We use SSO (Okta), so our names are governed by the SSO provider. There isn't a way in Aha to provide a custom name, nickname, or override the SSO name. The only workaround in Aha to distinguish between users is to ensure they have different names in SSO, but this would change our names for all of our SSO-connected services.
I'd suggest one of these features:
- Add a nickname field for Aha users.
- Enable users to override their SSO-provided name, effectively disabling the restriction.
The user's email address is now included when @ mentioning users. For simplicity the email address will only be shown when two users have the exact same first and last name.