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Status Shipped
Categories Jira
Created by John Paul Grippa
Created on Feb 6, 2018

Webhook error handling with Jira integrations

I spend countless hours trying to debug webhook issues only to find the error should have been easily caught and reported back correctly. It seems the only issue that comes back is "Processing webhook: unhandled error. Please contact support@aha.io for more information." We should not have to contact Aha support if the error is a simple as a failed authentication as was the problem in the attached screenshot.  I think development should take some time and try to catch some common errors seen with integrations.

  • ADMIN RESPONSE
    Dec 6, 2024

    In the last year, we have optimized many of these messages to include specific details and only suggest contacting support when technical assistance is needed. If you continue to see this message, please reach out to us at support@aha.io so that we can assist you.

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