Merged idea

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Integrations 2.0 record type changes in Jira Merged

With the Jira integration setup, records can be synced from Aha! > Jira. If the record type of a mapped record is changed then right now the integration stops working for this record.

Is there a more graceful way this could be handled? Right now the only way to handle this is to delete the record links and re-sync these items.

  • Tom Bailey
  • Jan 25 2018
  • Future consideration
Release time frame
  • Guest commented
    July 15, 2019 14:50

    I agree,  I end up with orphan records in Aha! if records are changed in Jira from one issue type to another or worse deleted.  I'm trying to train people to close issues and not delete them.

  • Heather Aeder commented
    October 14, 2019 18:25

    We change record types frequently in Jira for reporting purposes and this is really messing us up.