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Created by Tom Bailey
Created on Jan 25, 2018

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This idea has been merged into another idea. To comment or vote on this idea, please visit APP-I-6689 Honor Changing Jira Issue Types.

Integrations 2.0 record type changes in Jira Merged

With the Jira integration setup, records can be synced from Aha! > Jira. If the record type of a mapped record is changed then right now the integration stops working for this record.

Is there a more graceful way this could be handled? Right now the only way to handle this is to delete the record links and re-sync these items.

  • Heather Aeder
    Reply
    |     Oct 14, 2019

    We change record types frequently in Jira for reporting purposes and this is really messing us up.

  • Guest
    Reply
    |     Jul 15, 2019

    I agree,  I end up with orphan records in Aha! if records are changed in Jira from one issue type to another or worse deleted.  I'm trying to train people to close issues and not delete them.