Use case: the customer support and the sales department use another tool to capture customer communication. When they receive a suggestion, they log it in a template that sends an email to the PM team tool. Info like category and urgency level is included in this email. It would be nice if Aha! could map this info to its fields, let's say by using a given syntax.
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It is currently possible to submit new ideas through the Idea portal. This provides the ability to send the idea name and description. It's also possible to have the team submit ideas directly through the Ideas portal or application itself.
At this time, we do not have additional plans to enable categories to also be filled in through an email template due to the complexity, current priorities and noted workaround. We hope you can understand.