We have staff enter ideas on behalf of the customer. It would be great if they could enter the customer email address and, when we update the idea, an email is triggered to the customers as well as the internal staff member. Saves time for staff - they don't have to forward the information
Thank you for your idea. This is currently possible by changing the idea creator. If you are submitting a customer's very first idea, you can choose to create a new portal user which will ask for the email address.