At the moment we have set up the VSTS integration with a paid AHA account as required. This means that all updates come in from that product manager. In the history threads, and the notification emails we get a combination of VSTS updates, and the product managers’ notes and it’s pretty tough to tell the difference between what is automated (status updates, etc.) and what is a manually entered note. Both are important, but it would be good to see which ones are coming from a person.
We could pay for an extra account (called System or something similar) to handle these updates and make looking at history feeds easier at a glance, but as the account wouldn’t be used by anybody it would be tough to justify.
Either having non-paid accounts (contributes, viewers) available to use for the integration, or flagging which updates come from an automated trigger by changing the name in some way would be a great help.
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Thank you for the note. As you mentioned, the person who set up the integration is used on the notification emails. There is the paid workaround for setting up an extra account which some of our customers are doing today.
At this time, we do not have plans for changes in this area just based on current priorities and historical feedback. We hope you can understand.