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Status Future consideration
Categories Jira
Created by Guest
Created on Apr 27, 2016

Include comments when importing from Jira

When you initially import issues from Jira the Jira comments are not included. This means I have to copy them across manually for every issue - very time consuming.  (Comments added to Jira subsequently do appear in Aha.) Please can you include Jira comments when importing into Aha.

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  • Brian Hemker
    Oct 27, 2021

    I agree that this is a significant functional gap and hope to see it adressed soon.

    In the meantime, for anyone else experiencing this problem I have a somewhat tedious workaround that has worked for me.

    1. In Aha!, create your integration with Jira and import the records into Aha!.

    2. In Aha!, create list of features with Aha! Reference IDs and Jira Keys. Export to CSV.

    3. In Jira, create a filter that includes the issues you want to source comments from (you are limited to 1000 records so batch them if necessary), Export to CSV (all fields). (Excel export feature does not support comment fields)

    4. In Excel, remove extraneous fields from the Jira Export (everything except the Jira key and comment fields). Note: there will likely be multiple comment fields, I renamed the columns to Comment1, Comment2, ... (up to the max number of comments on any issue)

    5. In Excel, copy the Aha! Crosswalk export into a separate worksheet, in the Jira worksheet add a column to lookup the Aha! match to the Jira record (I use XLOOKUP).

    6. In Excel, Save the Jira worksheet as a new CSV file.

    7. In Aha! Import the new CSV file, mapping the Aha! Reference ID and ONLY ONE of the comment columns, then import.

    8. Repeat step 7 for each comment column.

    9. Repeat steps 3-8 for each additional Jira batch.

    Good luck and be careful, it is easy to re-import the same column twice or forget to map the Aha! ID each time, resulting in errors, duplicate comments or features.

  • Stacy Monnahan
    Oct 19, 2021

    This is HIGHLY desired behavior. It's part of the mapping because it's essential. I can't understand why when you do the initial import it would fail. definitely need to fix this!!

  • Doug Hill
    Sep 30, 2019

    I find it strange this isn't supported. I want comment syncing. Not sometimes comments syncing.

  • Guest
    Sep 19, 2018

    Existing comments are an essential part of the documentation trail for requirements that should be imported into Aha!.  Failure to capture that information limits the ability to migrate existing requirements data in its entirety, thus limiting the (desired) ability to migrate requirements management entirely to Aha! 

    This is a "Must Have" feature.

  • Guest
    Apr 28, 2016

    We use comments in Jira to store the result of requirements discussions etc so to not be able to import them is a pain. Aha! must view comments as useful otherwise Aha! wouldn’t have provided their comment feature and provided a comment sync feature. 

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