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Status Future consideration
Categories Integrations
Created by Gabrielle DeWitt
Created on Apr 13, 2024

Prevent duplicate comments from importing into Aha!

What is the challenge?

When re-syncing your integration from Settings -> Workspace-> Update records, duplicate comments can appear on the record in Aha! When a comment is edited in the inegration tool an additional comment with the edited content is added to Aha!

What is the impact?

The comment history becomes harder to read in Aha!

Describe your idea

Comments from the integration tool should not be duplicated in Aha! after the integration is re-synced. When a comment is edited in the integration tool it should replace the original comment in Aha! instead of creating a new one.

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