What is the challenge? |
When re-syncing your integration from Settings -> Workspace-> Update records, duplicate comments can appear on the record in Aha! When a comment is edited in the inegration tool an additional comment with the edited content is added to Aha! |
What is the impact? |
The comment history becomes harder to read in Aha! |
Describe your idea |
Comments from the integration tool should not be duplicated in Aha! after the integration is re-synced. When a comment is edited in the integration tool it should replace the original comment in Aha! instead of creating a new one. |