We are investigating solutions to organization of products within the idea portal that are more flexible. We are reluctant to just mirror the product hierarchy that is used in Aha! itself because this may not reflect how you want your products organized for customers. I am interested in input on what type of structure you would like to support.
We are in the process of expanding our workspaces and this is sorely lacking from the interface. If we could nest the workspaces under the product line that would provide a way for us to keep our similar workspaces grouped together for the customer view instead of using an alias with the product line name in front of each workspace. It is visually unappealing to have 10 workspaces with the same prefix then the workspace name after it just to logically group the workspaces together.
by the way +1 on @Dan Jefferey and @Julia Rudolph comments from 2017 and 2019 down below.
it seem rather straightforward to us. Rather than show a flat list of each product included in the portal, show them in the same type of collapsible hierarchy. Thats's the easiest fix.
If not, it seems that an idea portal could have a hierarchical selector with checkmarks that allows the user to select wich workspaces to include in the portal. This could have a feature to give products custom names in the portal if the external name is not the same as the internal name. This feature spec was nicely outlined by @leannemiller in the most recent comment.
We are having such a hard time managing Categories that this feature can't come soon enough...it's been on the docket since 2016 and has 72 votes so we'd love to see it move up to "Planned" ;-)
I would love to be able to select the Product Line level that I want to display on my Public Ideas portal so that I could make it easier for customers to find their product in the list. We currently host one portal for all customers and have around 50 products on it, so it is a very long list for customers to scan through to find their product. It would be nice if I could check off the Product line level I want displayed just like I check the products I want displayed, and that the list could be collapsed down to the Product Line and expanded when a customer wants to find a product in that Product Line. It would make it significantly easier for everyone to navigate. I would be happy to walk through it with anyone from Aha at anytime!
Impact on customers scrolling through 100 products and we need to be able to mirror the product hierarchy into 3 tiers with submitting an idea only at the lowest level
I have the same issue. With a very large number of products showing on the portal it would be nice to be able to group them in a way that allows me to collapse the list on Product Line.
This is a great idea. Currently our products are all listed out and not organized. This makes it intimidating for our customers to go in and search through Ideas when they only use one or two of our products.
Here's a work-around for a single level product hierarchy. Due to the overhead this works best when your products don't change too often and you are slightly technical.
$("ul.categories").append('<li id="project-category1"><span class="filter category-filter"><i class="category-collapser fa fa-chevron-down"></i> [Category name]<div class="clearfix"></div></span><ul></ul></li>');
var category1 = $("#project-category1 ul");
Replace "[Category name]" with the description you'd like users to see
Replace "#project-[id]" with the id of the <li> tag of the menu item when you inspect the left navigation.
You can detach/append as many menu items as you'd like
Repeat the entire block for as many categories as you want
I have just posted a request on the same topic and then saw that it already existed here. Come on Aha! there seems to be enough support for it and it wouldn't appear to be something that is difficult to implement.
In our case, we have a product that exists as multiple apps. We talk about ideas at the company/product line level, not specific to individual apps or individual products.
It feels like there isn't a way to talk about 'big ideas' that may span across products. At least, there doesn't seem to be a good way to do this in the portal with our hierarchy.
Supporting the option to organize the Filters in the Ideas Portal by Product Line too. We would like to use the Ideas Portal only internally within the company for many Products across several Product Lines. However, being able to filter by Product only makes now the list really long and messy. On the other hand, our users would benefit from having access to feedback on Products across multiple Product Lines as they do not work exclusively on a single one, so we would prefer to keep our portfolio in one Portal as opposed to having two or three separate Portals and links that the users would have to switch between.
We did build up the Aha! hierarchy the same as we would communicate to customers - although it might sometimes be helpful to have a separate "name" field for display in the ideas portal (so internally we can use acronyms or something, but externally it will show the official product name that customers will recognize). So, for starters it would be great to just be able to select also the product lines to display in the ideas portal to avoid big flat lists that are hard to navigate for customers.
I would like to have better control of categories.
I can't imagine why I'd want to show a different product-line/product hierarchy for my Private ideas portal vs. my Public ideas portal. The only difference for our product set is that all future products aren't visible for the Public portal, but the Product-Line hierarchy remains the same. Maybe you can show us an example of where it wouldn't work for someone?
I *really* don't like it that my product list is not only "flattened", but it's all stirred up by showing it alphabetical. I can't even put "Other" (for Other ideas) at the bottom of the list. Please just let me show the hierarchy I've configured (with select products hidden as you do today).
Even just being able to select a Product Line to be included in the portal, and not only Products, would be a good improvement over the current paradigm.
Hello -- I am adding my voice to the feature request that idea category should be at a product line level. For example, I have a product line named "DevOps" and there are several products in DevOps product line. An hierarchy of idea categories makes sense to setup at DevOps product line level and then reuse the idea category hierarchy for products under product line. As you know -- product line hierarchy can be arbitrarily deep -- so it should be possible to setup idea category hierarchy as high up as possible.
We wish to use the Ideas portal for our whole organisation (~900 people) and not just for products, they might also include process improvements within the business, it should also be very simple to use for the user. So by creating a minimal set of product/process buckets to choose from the person generating the idea only has 6 options to choose from. We dont want them selecting from a large pick list.
At the back end a small group of product/process owners then assign the idea to the most appropriate product/process. This works well however once the new product is assigned the idea disappears from the portal and is lost to people who may wish to contribute or follow.
If the Idea's portal could be slightly modified to still have a short pick of list of products but still show all products then this would be ideal. A product view column could be added to the configuration list. Please see attached.
I really really want this, I would have expected it honestly since it's already importing the products anyway.
Following on Ravi's comment below, the existing Custom Terminology settings could be used for internal-vs-external product naming.
Although we definitely need this grouping hierarchy enhancement for the Ideas portal, at Product Line level, then Product and its category level... I agree with Chris Waters that, we do NOT have to inherit the EXACT internal structure/product-names in the Aha on to the Ideas Portal. Because, internally we may use many acronyms and project names for internal audience only, and it may not make sense to expose it outside World....
Secondly, our Legal team, Marketing Branding team and Compliance team EXPECTS to see Official Product Names on the Ideas Portal... nothing else.
One way to solve this problem is by using similar mechanism used in Email systems, Display Name tied to actualy email-address.
We need structure in the idea portal without having a separate idea product