We are having some trouble keeping an idea's subscribers & watchers in the loop on the idea ticket from its conception through completion. The fact that people can subscribe & watch ideas is great (we find the email updates very helpful) - so we'd like to essentially carry this functionality on through the idea's feature promotion, and through it's sync to JIRA.
- This ticket relates to this one https://big.ideas.aha.io/ideas/APP-I-908 but is also requesting for subscribers (in addition to watchers) to be to be carried over when the idea is promoted to a feature, so that subscribers can also get email updates when the feature changes.
- Once the feature has subscribers and watchers (carried over from the idea), when the feature is sent to JIRA, we'd like to create the ability to also send the subscribers & watchers to JIRA (ie; the subscribers and watchers will automatically be CC'd on the JIRA ticket).
Thank you for the request.
We've launched a recent update related to I-908 which allows Idea watchers to be carried over as feature watchers. Any idea subscribers will also get updates when the feature and idea is shipped.
However, regarding syncing subscribers and watchers to JIRA, we are unlikely to make updates in this area as these users will continue to get the updates on the feature as they occur. We hope you can understand.