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Status Future consideration
Categories Ideas portal
Created by Guest
Created on Feb 25, 2023

BUG: Deadspace on Custom Pages for Ideas Advanced Users

There is a tremendous amount of dead-space (unused pixel real estate) on custom pages.


More than 50% of custom pages are not displaying page information. This leads to squished information that requires horizontal scrolling to view all the information. This undermines the value of Ideas Advanced Portal for us.


Your company's pitch for custom pages available with Ideas Advanced Portal includes the following:

  • Generate excitement about product and what's coming next.

  • Proactively show customers what you plan to build

  • Let them know your are considering their needs

  • Show that you are focused on solving their biggest challenges

  • Show that you are planning to make their lives easier.


This bug makes that almost impossible


Users are:

  • FRUSTRATED that they need to scroll horizontal to see information that we plan to build

  • They don't know what we're building because it's hard to visualize scrolling left to right

  • Lives are not made easier

  • Their challenge is scrolling left to right to see what information we provided

There was significant investment from us with acquiring Ideas Advanced Portal.

This should be resolved immediately.

  • ADMIN RESPONSE
    Feb 27, 2023

    Custom CSS can be used in the portal to set the width of these pages. We will leave this idea open to consider changing the default width and track if other customers have a similar need.

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  • Admin
    Kelly Sebes
    Reply
    |
    Feb 27, 2023

    Thank you for reaching out. I see that the product success team shared a custom css solution with you over the weekend. You can use this CSS to make the custom pages exactly the width that you think will work best for your customers. Please let us know if you need anything else.