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Status Likely to implement
Categories Empathy sessions
Created by Dale Potter
Created on May 18, 2021

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for my contacts. As an example, the "Invitation" email has "Share your thoughts on this new feature” as the title, but the empathy session may be geared towards a different topic, such as an existing feature or something else.

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  • Guest
    Sep 10, 2021

    I reported this today also. I spent a great deal of time customizing my message but when testing the email saw the same thing. I am not asking for feedback on a new feature.