Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews
What is the challenge?
Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...
Max Robbins
about 1 month ago
in Discovery / Ideas
0
Future consideration
Add ability to search by text entry on record history tabs
What is the challenge? If a user is trying to search through history on a record, they may want to see all updates related to a certain phrase. What is the impact? Today users have to move through each page of a record in order to see the history,...
Kristina Gass
7 months ago
in Application
1
Future consideration
What is the challenge?
Currently, you cannot move the Team order around within a Team line as you can with Workspaces in a hierarchy. When setting up PI's I'd like to be able to rearrange the Team order on my Program Board
What is the impact...
Stephanie Lechner
3 months ago
in Program increments
0
Future consideration
What is the challenge?
When a record is mentioned within the text editor we can adjust the information that displays in the pill, those settings are not maintained when pulled into a report.
What is the impact?
Only the record ID displays ...
Kristina Gass
4 months ago
in Reports
0
Future consideration
Option to sync layout between idea portal and idea record
What is the challenge? Often when I am creating an ideas portal, I want the ideas form I set up in the portal to have the same fields show up automatically in the idea record. However, I currently need to also customize the idea record's layout in...
Max Robbins
about 1 year ago
in Ideas portal
1
Future consideration
Ability to configure scope of selection for custom "users field"
What is the challenge? Based on our use case, we need the ability to configure the scope of selection for the custom "users field" What is the impact? Not able to configure the scope of selection. Describe your idea Need ability to configure the s...
Hank Liu
over 1 year ago
in Account settings
0
Future consideration
When adding a report/roadmap to a dashboard, default to not making a copy
What is the challenge? When working with users to build Aha! dashboards, many do not intend to make a copy of the report they are using for their dashboard. However when building the dashboard, it default sets it to make a copy and this leads to a...
Max Robbins
7 months ago
in Reports
3
Future consideration
Add AI query and summarization tools to the backend of Aha! Knowledge for internal authoring
What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...
Jeremy Bruno
6 months ago
in Knowledge bases
0
Future consideration
What is the challenge?
When whiteboard connectors intersect and overlap, it can be confusing for users to differentiate between the connectors to follow the direction of each one (especially when zoomed out).
What is the impact?
Descri...
Sarah Moisan-Thomas
3 months ago
in
1
Future consideration
What is the challenge? Easily integrating with Aha! using Microsoft integration platforms What is the impact? Having to rekey data - costs time Describe your idea Microsoft provides a low-code multi-platform integration service called Power Automa...
Chris Doran
about 1 year ago
in API
1
Future consideration