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Knowledge base

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Public Users Watch and Subscribe to Knowledgebase Articles being Published.

What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...
Guest 7 months ago in Knowledge base 0 Future consideration

Schedule when a document will be published to a KB

What is the challenge? You need to manually publish Knowledge base updates. What is the impact? If you are planning a release or something similar you may want to publish the updates to go out automatically. Describe your idea Add ability to sched...
Chris Quigley 6 months ago in Knowledge base 0 Future consideration

Bulk import from HTML or JSON into notes

What is the challenge? Moving from a different KB source into Aha! Knowledge requires manual copying, pasting, and reformatting. How would you solve it? An import tool that accepts HTML or JSON would speed up this process. What impact would it mak...
Emily Yankush 8 months ago in Knowledge base / Notes 1 Future consideration

Export KB page to PDF

Users can download a knowledge base document via their browser. It would be helpful to make this option more prevalent by showing a print option on the knowledge base.
Emily Yankush 5 months ago in Knowledge base 0 Future consideration

Bulk update for full width in knowledge bases

I would like to be able to set the width for my public knowledge bases in bulk. This would be a HUGE time saver. It is extremely time consuming to edit notes to be “full width” one at a time if you did not notice this setting when first creating o...
Scott Goldblatt 3 months ago in Knowledge base 0 Future consideration

Ability to quickly link to the editable version of a published note

When viewing my knowledge base when logged in, I need to be able to quickly get to the editable version. Similar to Ideas portals, there should be link to “View in Aha!” so that I can quickly get to that document and edit it.
Scott Goldblatt 3 months ago in Knowledge base 0 Future consideration

Reusable images in knowledge bases

What is the challenge? Repeatable graphics that are used across multiple knowledge bases and documents must be individually updated today What is the impact? This creates manual work each time a graphic needs to be updated Describe your idea Enabl...
Brittany Rhoney 4 months ago in Knowledge base 0 Future consideration

Create custom styles for use in KB text editor

What is the challenge? The text editor has limited pre-set styles available. For more complex or technical documents, the ability to create and save custom styles would be beneficial, particularly for users of Aha! Knowledge Advanced. What is the ...
Brittany Rhoney 4 months ago in Knowledge base 1 Future consideration

Pilot/POC

What is the challenge? Need a template that is repeatable to create a Pilot project with success metrics to test a use case prior to moving to development. Need a spot for assumptions and then post Pilot, what did we find out What is the impact? E...
Guest about 2 months ago in Knowledge base 0 Future consideration

Restrict users/certain roles from editing, moving, or deleting certain material on a page/template in the knowledge base (in other words, limit some users to writing, editing, deleting, etc to just certain parts of the page).

What is the challenge? Need certain material to remain constant across pages What is the impact? Over time, pages can be modified and become non-uniform Describe your idea I would like the ability to restrict users/certain roles from editing, mo...
Mark T 4 months ago in Knowledge base 2 Future consideration