Knowledge bases

What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...

What is the challenge? Currently, the text that appears inside the Knowledge Base search box is static and cannot be customized. What is the impact? Because the text can't be tailored, users might not fully understand how to interact with ...

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...

What is the challenge? People assign themselves as watchers, but they are not persisting and need to be added again. What is the impact? People are not getting notified about changes to the page, because they are no longer watchers. De...

What is the challenge? Copying a KB does not include banner and logo: ⚠️ Notable Differences (Only Found in the Copy vs. Original) Homepage banner The original knowledge base has a banner image configured. The copy does not — “Remove bann...

What is the challenge? Right now you can report on Documents, and report on document "Parent Name" but not filter on that field What is the impact? We would like to be able to report on ToDos against documents (which we can do) but filtere...

What is the challenge? Cannot set different individual permission levels for users within the same permission group on Knowledge documents. When workspace document access is set to "Edit" for one group of Reviewers, all Reviewers inherit edit pe...

What is the challenge? sometimes I have big callout boxes with a bulleted list, but it's not possible to include a bulleted list in there, just in front What is the impact? it would look more organized Describe your idea have the option of a bulle...

What is the challenge? When working with large knowledge base articles, I often need to break them into smaller documents. After copying a note and deleting text, the attachments from the original article are retained—even if they’re no longer use...

What is the challenge? Main headings that are part of snippets used within larger documents do not appear as headings in the auto-generated table of contents at the start of a document What is the impact? Incomplete table of contents means...