Knowledge bases
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5
VOTE
5
VOTE
Knowledge base page publishes automatically once approved
What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
2
Future consideration
4
VOTE
Import knowledge base notes from Zendesk
What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
0
Future consideration
3
VOTE
Salesforce integration with Aha! Knowledge Bases
What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
0
Future consideration
1
VOTE
3
VOTE
Add JSON format to preformatted style
What is the challenge? In a knowledge base document, in a code block with the preformatted style applied, there's no option to select JSON as the format. JSON content is frequent in knowledge base documents, especially about API functionality. Wha...
0
Future consideration
3
VOTE
Embed a KB search widget in another product
What is the challenge?
End users don't always know to go to the knowledge base for answers to their questions, so they reach out to support.
It would be helpful to expose a small search widget inside of another product, so that end users have e...
0
Future consideration
3
VOTE
Add PDF preview option to KBs
What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, today they can only be shared as a link to download a document. What is the i...
0
Future consideration
1
VOTE
Adding Links to Ideas should point to external page if available
What is the challenge?
When using Knowledge and inserting links to Ideas for possible future additions, the link using the # feature links to the internal Aha URL
What is the impact?
Non Aha users are sent to a page they can't access
D...
0
Future consideration
1
VOTE
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